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Soft skills
and Office
Want detailed course outlines? please email your request or simply give us a call.
Please call us as it may be more cost effective to run your training session as a closed company course, courses
such as: Word, Outlook, and Windows.
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Course (click on each link for more information) |
Location |
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1 day course covering everything you need to know about preparing and delivering effective presentations
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Birmingham, Leeds, Edinburgh, Bristol |
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1 day course providing both hands on and theoretical learning about consistently delivering exemplary levels
of customer service |
Birmingham, Leeds, Edinburgh, Bristol |
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Effective Telephone Skills
Effective telephone skills includes customer service and telephone handling skills - how to deal
with irate customers, handling stress, customer expectation and lots more |
Birmingham, Leeds, Edinburgh, Bristol |
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Recruiting quality staff that stay and contribute
Discover how the top agencies get high calibre staff FREE - save yourself thousands of pounds and introduce
systems and procedures for retaining your new motivated staff members |
Birmingham, Leeds, Edinburgh, Bristol |
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Don't scare your customers away! |
Birmingham, Leeds, Edinburgh, Bristol |
Soft Skills Services Training - more references
"Made everyone
feel at ease quickly then delivered a superb course"
NC Store Manager, National Retail Organisation (300 stores)
"Very witty,
made everyone feel at ease quickly - really enjoyed this course despite there being a lot to take in"
JR - Manager, customer relations
"Very relaxed
training course took a lot from it" SJ Small Business Owner
“This course would be of
benefit to all our staff” MM
Head of Services
“Very enjoyable
course, good atmosphere and good trainer, would recommend”
GC Manager Retail Outlet Scotland
“The trainer delivered
a great course putting all members at ease and made it lots of fun”
SS General Manager
Edinburgh
“Excellent fun
– very beneficial course, good fun,came away with lots of useful new ideas”
VR Retail Manager
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